User journeys
Audit a Library Search and Hold Request
Published by whatisADA / Grow Wild Agency · Updated
Purpose and preparation
Test discovery, filtering, item details and placing a hold as one connected task. Use a test patron account and avoid changing real circulation records. Include availability and format information in the review.
A practical example
A reader finds a large-print edition, checks its branch availability and requests a hold.
How to check it
- Search for a title and apply format and branch filters. Check labels, result counts and whether focus remains useful when results update.
- Open an item and inspect edition, format and availability details. Verify that status is understandable without relying on icons or color.
- Place a test hold, change the pickup branch and inspect confirmation or an error. Record any authentication boundary that interrupts the task.
What can be missed
Search results can look accessible while omitting the edition or availability details needed to choose the correct item. Evaluate the information needed for the decision.
Record your test
Use this worksheet to record what you actually checked. Notes stay on this device when you choose Save; they are not sent to us. Avoid personal or confidential information on shared devices.
These are your observations, not automated results or a conformance certificate. A complete evaluation needs appropriate scope, supported technologies, all applicable criteria and relevant page states.
Primary sources and scope
This is independent implementation guidance with original examples. The linked standard contains the full definitions, exceptions and conformance requirements. A criterion or checklist alone does not establish legal applicability or whole-site conformance.