User journeys
Audit a Hotel Booking and Room Selection
Published by whatisADA / Grow Wild Agency · Updated
Purpose and preparation
Review search dates, room selection, rate conditions and reservation review. Use a booking sandbox or stop before any real reservation. Include information about accessibility features when it is part of the customer's decision.
A practical example
A traveler searches two nights, compares room options and checks cancellation terms before reviewing a booking.
How to check it
- Select dates and occupancy with the keyboard and assistive technology. Check unavailable dates, date-format instructions and search-result announcements.
- Compare room and rate details, including amenities, accessibility information and cancellation conditions. Verify that important differences are available as text.
- Change a selection and review the total, dates and guest information. Test validation and correction without confirming an unauthorized reservation.
What can be missed
A room photograph or generic accessibility icon cannot communicate detailed room features. Record whether the booking flow provides the information needed to choose confidently.
Record your test
Use this worksheet to record what you actually checked. Notes stay on this device when you choose Save; they are not sent to us. Avoid personal or confidential information on shared devices.
These are your observations, not automated results or a conformance certificate. A complete evaluation needs appropriate scope, supported technologies, all applicable criteria and relevant page states.
Primary sources and scope
This is independent implementation guidance with original examples. The linked standard contains the full definitions, exceptions and conformance requirements. A criterion or checklist alone does not establish legal applicability or whole-site conformance.