What is a demand letter and what should I do if I receive one?

An ADA demand letter is a formal pre-litigation notice, usually from a plaintiff's attorney, describing specific accessibility barriers on your website and demanding a settlement — typically $1,000 to $25,000. Do not ignore it: businesses that respond promptly, hire counsel, and begin real remediation generally settle for far less than those who wait for a lawsuit, which can more than triple total costs. Do not install an overlay widget as your response — it doesn't fix the underlying code and courts have rejected it as a defense — and don't alter or take down the site to hide the issues the plaintiff encountered.